Canadian Scanning Code of Practice (SCOP)

Have you heard of the Canadian Scanning Code of Practice? It could be very valuable to you!

Most Canadian retailers take part in this practice. In Quebec it’s the law and in other provinces, it’s voluntary. Basically, if you purchase an item believing it to be a certain price but the item actually scans at a higher price then advertised, you receive the item free up to a $10 value! If the item is priced more than $10, then the retailer will give you a discount of $10 off the corrected price.

The code applies to all UPC, bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (example: prescription drugs and behind the counter cosmetics), and individually price-ticketed items.

To be eligible for the Item Free Scanner Policy, the item must match the product description on the corresponding shelf tag.

Does that make sense?

Quite often the cashier won’t give you the product free without you mentioning the Scanning Code of Practice. So if you notice a wrong price, speak up!

At participating retailers you should see a sign on the entrance doors and at the till that reads:

Scanning Code of Practice: If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.

If you would like more information, visit this site: Competition Bureau Canada

Here is a list of participating retailers:

  • Shoppers Drug Mart
  • The Groupe Jean Coutu (NB and Ont only)
  • Lawton Drug Stores
  • London Drugs
  • Lovell Drugs
  • Pharma-save (BC and Sask)
  • Canada Safeway Limited
  • The Great Atlantic and Pacific Tea Company of Canada Limited
  • Loblaw Companies Limited
  • Sobeys Inc.
  • Metro Inc.
  • Thrifty Foods
  • Costco Wholesale Canada Ltd.
  • Co-op Atlantic
  • Federated Co-operatives Limited
  • Costco Wholesale Canada Ltd.
  • The Home Depot Canada
  • Canadian Tire Corporation Ltd.
  • Toys r Us
  • Shoppers Drug Mart
  • Wal*Mart Canada Corp.
  • Giant Tiger Stores Ltd.
  • The North West Company
  • Best Buy/Future Shop
  • Home Hardware franchisees
  • Thrifty Foods
  • Overwaitea Food Group
  • The Harry Watson Group
  • Longos Brothers Fruit Markets


Comments

  1. Michael Bradt says:

    In response to your article. The article stated, “To be eligible for the Item Free Scanner Policy, the item must match the product description on the corresponding shelf tag.
    This is not correct. The scanning Code of Practice does NOT state, “the item must match the product description on the corresponding shelf tag.
    Please read the Scanning Code of Practice carefully!
    Scanning Code of Practice: If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
    To be more precise, it states, “higher than the shelf price or any other displayed price,”
    Please change your article with accurate information, Thank you!

    • Michael Bradt says:

      I stand corrected. You are correct, when you read the policy in full, but I would argue this point with any manager because that part of the policy is not posted for the public to see.

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