Have you heard of the Canadian Scanning Code of Practice? It could be very valuable to you!
Most Canadian retailers adhere to this practice. In Quebec it’s the law and in other provinces, it’s voluntary. Basically, if you purchase an item believing it to be a certain price but the item actually scans at a higher price then advertised, you receive the item free up to a $10 value! If the item is higher then $10, then the retailer will give you a discount of $10 off the corrected price.
The code applies to all UPC, bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (example: prescription drugs and behind the counter cosmetics), and individually price-ticketed items.
To be eligible for the Item Free Scanner Policy, the item must match the product description on the corresponding shelf tag.
Does that make sense?
Quite often the cashier won’t give you the product free without you mentioning the Scanning Code of Practice. So if you notice a wrong price speak up!
At participating retailers you should see a sign on the entrance doors and at the till that reads:
Scanning Code of Practice: If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
If you would like more information, visit this site: Competition Bureau Canada
Here is a list of participating retailers:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Shoppers Drug Mart
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop ( in implementation stage)
Home Hardware franchisees
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
